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PMW
Primary Report Writer
PRW Online
FSRW
Foundation Stage Report Writer Online
SENCO Manager
IEP Pro
Complete SEN Package
Publications
     
 
   
 

Support

Please note: because of the number and nature of Microsoft Windows versions and patches that have been produced recently, we are no longer able to support versions earlier than 2006. (Fixes for those earlier versions that were previously available from the Downloads page have been removed because we can no longer guarantee their effectiveness.)

If you have a problem specific to pre-2006 versions, we will provide support but if the problem is a result of the combination of the operating system and the program, that particular problem will not be supported.

Purchase of any of our products entitles you to free support, 8am to 8pm, Monday to Friday. With a site licence, ALL staff employed by the purchasing establishment are eligible for free support.

We pride ourselves on our friendly, effective support service, so please don't hesitate to contact us if we can be of assistance. If you have a query about any of our software listed in our Frequently Asked Questions section, have a look through that before you call or email us - the answer is most probably to be found there. If you would like to get in touch, choose one of the following methods.

Support phone (8am to 8pm Monday to Friday): 0845 402 9918

Support email: support@bluehills.co.uk


Frequently Asked Questions


To solve some of the more common queries we have put together a list of frequently asked questions (FAQ) and answers for the following software:
   
 
 
 
 
 
   
 

Training


By designing intuitive software, providing quick start videos to guide you and free, friendly telephone and email support, we have avoided the need for costly training on the part of schools. This supports our aim of producing high quality, affordable software for schools.

To help with specific parts of SENCO Manager we have produced a series of free video lessons which you can choose to install alongside the software. The lessons are ideal for staff training or for individual use. Both IEP Pro, the Report Writers and Provision Map Writer contain short video guides that show you how to start using the software. The software arrives with a short "Read This First" booklet to help with installation and getting started.

All software is provided with a comprehensive manual which installs on to your computer in Acrobat Reader format. Pages can be printed as required.

   
 
     
 
   
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