Skip to Content

Blue Hills Software Company

FAQ - IEP Manager

Error when printing a report: "Unable to load client print control"

This error relates to a required Microsoft Active X control which in most cases is automatically installed when the print button is clicked. If appropriate administrator rights are absent from the account the user will see the above error.

To fix this, either apply administrator rights to automatically download and install Active X objects or if that's not possible, download the "RSClientPrint.cab" file to install the Active X onto the machine. For 64Bit systems download the RSClientPrint-x64.cab file      More on this

Error when exporting from a report to Excel, PDF etc. : "Internet Explorer cannot download ... ReportViewerWebControl.axd from www.provisionmapwriter.co.uk..."

This is a browser cache issue. Documents produced in SSL (secure web connection) generally will not cache. Since SSL will not cache the secured document there is nothing to reference, resulting in the error message. Please try the following:

From Internet Explorer, go to: tools/internet options/advanced - scroll to the security section/uncheck “do not save encrypted pages”.

 

 

Free 28 day trial for all products. For more call 0845 402 9918 email sales@bluehills.co.uk

© Blue Hills Software Company  |  Site by The Lines Group Ltd, Cheltenham  |  Server monitoring by PA Server Monitor