My school logo is rejected when I try to upload it.
This is because it is larger than the recommended size of 1000 x1000 pixels. Open the logo in "Paint"; click on "Image" then "Stretch/Scew".
Reduce the logo by small percentages in the "Stretch" section (ALWAYS enter the same percentage in the Width and Height boxes.) Check Image/Attributes until both height and width are at 1000 pixels or less. Save the logo, then upload it.
When I click "Back", I just get a page that says "Warning: page expired".
Never click the "Back" button on your browser when you are in a secure website like Primary/Foundation Stage Report Writer. This a security feature to prevent others from viewing pages you have visited.
Only use the "Back" button provided within the software itself or else the menu buttons down one side of most screens.
On some pages, text overlaps data entry boxes and I can't get at them.
To correct this, in Internet Explorer, on the menu bar click "View" (or "Page" in version 7.0), then go to "Text size" and select "Medium".
How can we add a Headteacher's comment?
If you want a blank box at the end of the report for the Head to HANDWRITE the comment then do the following:
Log in with the admin password. Go to "Design your reports" and click "Format reports". Now click "Report". Scroll down the page and edit the signature box by adding the words "Headteacher's comment" (or similar) after everything else. Alternatively you can use the Report Footer for the same purpose. Now just edit and format as required.
If the Head wants to actually type comments directly into the program then do the following:
Log in with the admin password. Then go to "Design your reports". Click "Create/edit optional subject names" and name one of the optional subjects as "Headteacher's comments" (or similar) - use "optional subject 10" for this if you want your comments to appear after all else on the reports.
Back in the Report Design page, move your newly created optional subject from the right-hand panel to the left-hand panel using the Add/remove subject buttons.
If you have used optional subject 10, the subject will be fixed at the bottom of the list; otherwise you can move the subject to the required position in the list.
Don't forget to click "Save your subject order".
Now you can create a comment bank for your new subject or just start writing
your comments in the Write reports page.
When printing reports from Apple Mac I get unwanted characters and puntuation.
On an Apple Mac, with either Safari or Internet Explorer for Mac, when you send your reports straight to PDF, the Mac will initially open the reports in its own “Preview” program rather than in Adobe Reader. If you try to print your reports directly from “Preview” there will be errors and unwanted punctuation marks. The Adobe Reader PDF containing your reports will actually be placed on your desktop and it is this file that you should open in Adobe Reader and print from.
In the "Quick Subject" and "Quick Edit" pages I don't see all my pupils listed.
In the "Write Reports" page you need to click on a pupil's name just once to initiate the pupil's report. The pupil will then appear on all pages.
Can we have more than one report design?
It is now easier to have multiple report designs within a reporting period. For example you may want different designs for KS1 and KS2. In 'School and class details' you can now create reports and name them as required (duplicate names are not allowed of course). In 'My settings', choose the report you wish to work on and then design the report as required in the "Design your report" screen. When teachers login to write their reports they can then go to 'My settings' and choose which of the reports to show whenever they log in.
How can I change the reporting period name for the front cover?
You can change this to anything you like as follows: Log in with the Admin password. Go to 'School and class details' and click "Edit" next to the report name you wish to change.
Report name can also be changed in "Design your reports". Click "Format reports". Click "Front cover". You can now edit the "Current report name" as required. Finally, click "Save your settings".
When I send reports straight to PDF I only see a blank new window .
On the Internet Explorer menu bar, go to Tools – Internet options – Advanced.
Scroll down to the “Security” section and UNTICK the box titled “Do not save encrypted pages to disk” (if it is ticked).
Click “Apply”
It’s probably best to go back to that setting after you have finished printing and TICK that box again. It’s a security setting to prevent caching (or saving of behind-the-scenes copies) of secure internet pages like those of Primary Report Writer. We shall work on a solution to avoid you having to do that in future.